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Duke's Plumbing Website

Crafted a cutting-edge website for Duke’s Plumbing, leveraging a strong brand identity and positioning the company as Kitsap County's top plumbing service provider.
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The Problem

Duke's Plumbing, a well-known business in Kitsap County, Washington, has been serving the community for over seven years. Originally specializing in new construction plumbing, the company, led by Kyle Duke, is now shifting its focus to service plumbing for local homeowners. Although the business has a strong reputation for high-quality work, Duke's Plumbing lacked a website to match its growing brand.

Previously, Thrive collaborated with Duke’s Plumbing to create a powerful brand identity, complete with fun custom illustrations and a mascot—Duke, the dog. This playful yet professional branding helped Duke’s stand out in a crowded market. However, despite the success of the branding project, Duke’s Plumbing still lacked a digital platform that could bring this identity to life online.

Without a website, the business struggled to engage potential clients and showcase its services effectively. This limited its ability to expand and left a gap in its growth strategy, which includes the potential for national domination or a future sale of the business. Duke's Plumbing needed a website that not only reflected its strong brand but also functioned as a comprehensive digital platform for engaging with customers. You can read more about the branding project and mascot design here.

The Prescription

The goal of the project was to design and build a responsive website that aligned with Duke’s established brand identity, showcasing its services while positioning the company as a leading local service provider. The new site needed to highlight the fun, engaging personality of the brand while emphasizing professionalism and top-tier service quality.

Key Project Goals:

  • Develop a modern, mobile-responsive website that reflects Duke’s Plumbing’s established brand identity.
  • Strengthen Duke's Plumbing's market position by highlighting its service offerings, client trust, and community engagement.
  • Implement a user-friendly content management system (CMS) that allows the Duke's team to easily manage and update content as the business grows.
  • Incorporate SEO best practices to improve visibility in local search results.
  • Ensure the website is scalable to support Duke’s long-term business goals, including national expansion.

Process:

  1. Strategy Workshop
    The project began with a deep-dive strategy workshop to align on business goals, target audiences, and the overall vision for the website. By understanding the brand's voice and identity, we were able to build a digital platform that resonated with both homeowners and builders in the Kitsap County area.
  2. Design & Development
    The design phase focused on integrating Duke’s established branding into the website, ensuring consistency with the custom mascot illustrations and playful personality while maintaining a professional tone. We developed a clean, responsive design that is easy to navigate, allowing users to find the information they need quickly. Key sections were created to emphasize Duke’s services, customer testimonials, and easy ways to contact the team.
  3. Content Management & SEO
    An intuitive content management system (CMS) was implemented, giving the Duke’s team the ability to update service offerings, blog posts, and client testimonials as needed. SEO was also a priority, with proper meta tags, keywords, and a content structure designed to improve local search rankings and attract more homeowners seeking plumbing services.
  4. Scalable Architecture
    The website’s architecture was designed for growth, enabling Duke’s Plumbing to easily add new features or integrate additional tools such as an appointment booking system or client portal as the business scales.

THe project scope

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The Results

The launch of Duke’s Plumbing’s new website was a major step forward in establishing the company’s online presence. The website successfully brings Duke's vibrant brand and unique personality to life, while also positioning the business as a leader in the local plumbing market.

Key Results:

  • Improved Engagement: The responsive design and user-friendly interface led to increased engagement from local homeowners and builders, with a rise in inquiries and service requests.
  • Positive Customer Feedback: Clients praised the website's clean, modern design and ease of use, noting that it reflects the company’s professionalism and approachability.
  • Increased Visibility: The SEO optimization resulted in improved rankings for local plumbing services, leading to increased organic traffic and brand visibility in the Kitsap County area.
  • Future Growth: With a scalable foundation, the website is ready to support Duke’s Plumbing as it continues to grow, whether through local expansion or national ambitions.
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