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Website Care Plans

Your WordPress support gurus.
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maintenance is key

Keep your #1 representative operating at their best

Good or bad, your website is out there representing your business 24 hours a day, 7 days a week, 365 days a year (366 on leap years). And considering you've invested good money to make sure your website is going to do a great job representing your business, why would you stop taking care of it after it's built?

Security, performance, 24/7 monitoring, backups, and much more - the list of tasks needed to keep a website secure and up to date can seem overwhelming. And with a record number of hack attempts happening around the world every second, websites have never been at greater risk of being compromised.

Trust your site to people who are tech-savvy and firmly committed to your online success, and enjoy the peace of mind knowing your website is in our ultra-capable hands.

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We’ve got your back

Your website is crucial to the success of your business. You rely on it to establish your brand, attract customers, and generate revenue. With our care plans, you will have full confidence that it’s online and operating as it should 24/7, without interruption.

Smooth sailing ahead

Conducting routine maintenance and backups on a website takes time. More importantly, you need to know what you’re doing or you risk making costly mistakes. We handle all upkeep, so you can do what you do best: run your business.

help when you need it

When there’s an issue with your website or your email, you need immediate answers and quick resolutions. That’s where we come in. We’re expert troubleshooters with many years of hands-on experience. Relax and let us figure out all the techie stuff.
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What's included

our Wordpress care plan features

Software updates

WordPress is constantly evolving with new technology and trends. Our care plans keep your website software and plugins up to date with the latest versions and ensure they’re all operating as they should.

Website backups

No one likes to think about it, but websites can get infected with malware or become the victim of a ransomware attack. We make daily backups of your site (offline & online) so we can restore your website to its previous version with minimum downtime.

Security protection

More than 50,000 websites get hacked each day and 90% of all websites that are hacked are WordPress. Most of those are due to the sites not being maintained properly. We’ve invested in the proper firewalls and other security precautions to make sure your website is secure and protected against threats.

Website analytics

Whatever is worth doing is worth measuring. Web analytics measure your site’s performance to provide insights into customer behavior so you can optimize the user experience and increase conversions. We will set this up for you so you can get easy, actionable insights.

Pro WordPress support

Our WordPress experts are available to answer your questions and help you accomplish your objectives. You tell us what you need in terms of functionality, and we’ll figure out how to get it done. We love a challenge.

Premium hosting

You rely on your website, so downtime can cost you business. We provide 99.7% uptime with 24-hour monitoring, and our servers have multiple backup locations. Hosting you can rely on.

Website care plan

$127/mo

  • Premium hosting with CDN
  • 24/7 website monitoring
  • Onsite & Offline backups (daily)
  • Zero-day vulnerability patching
  • Security scan (weekly)
  • Performance testing (weekly)
  • WordPress software updates (weekly)
  • Database optimization (weekly)
  • Website report of care plan activity (monthly)
  • Theme & plugin license verification (quarterly)
  • Google Analytics setup
  • SSL included (HTTPS)
  • Malware protection & removal
  • Anti-spam and website email deliverability
  • Access to our certified WordPress experts for ad-hoc support and feature requests.
Bonus features included in your care plan
  • $99/year Termageddon license for custom Privacy Policy & Terms of Service pages.
  • $1,000+ WordPress plugin licenses including Beaver Builder, Beaver Themer, Gravity Forms, advanced custom fields, Cleantalk, SEO Press, Ultimate Dashboard Pro, Happy Files, and more for as long as you are a care plan customer.
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our clients

Here's just a few of the sites we manage

Frequently asked Questions

Have questions about care plans, website maintenance, and what we do? Well, here's the stuff we get asked the most.

Do I really need a care plan for my WordPress website?

If your website is built on the WordPress platform, then the answer is yes.

It really isn't WordPress's fault. The platform grew incredibly fast and there are, currently, more than 55,000 WordPress add-ons (aka plugins). Currently, WordPress powers over 43% of the web.

This makes it one of the biggest hacker targets on the planet.

Additionally, all websites require some routine maintenance. Just like cars, you must change the oil, rotate the tires, and put in required repairs if you want to reliably get from point A to B. That's what our care plans provide.

In our experience, a solid WordPress Care Plan must include:

  • Weekly plugin updates
  • 24/7 uptime monitoring
  • Security scans
  • Performance scans
  • Daily backups

My WordPress website is tiny, do I need regular plugin updates?

Plugin updates are a roll of the dice. We've had to emergency patch four plugins in a week to a website that had "zero-day" security vulnerabilities.

Other times, there are only five security issues per year on certain websites.

Barring security patches (of which there are many), there are two factors that dictate how often your website plugin needs to be updated.

  1. The number of plugins installed on your website. More plugins = more chances of security patches that need to be applied.
  2. The type of plugins. Certain plugins are better maintained and coded and require fewer updates.

It is common for a business website to have between 15 and 30 plugins installed and require 10 to 20 individual updates per month.

There are over 55,000 plugins to choose from and some need to be updated on a weekly basis.

In the two years since we've provided weekly plugin updates for 60+ clients, we have had two security issues that got through. Both websites were fixed within four hours with zero data loss.

I tried to update my plugins myself and it broke my website. What should I do?

Conflicts between your website's theme, plugins, and WordPress itself are not uncommon.

These conflicts can take down your website and require a restoration of your website or replacement of a plugin.

If your website is no longer working because of a plugin update, please contact us and we'll take a look.

Note: clients on our Care Plan should not attempt to update plugins themselves; that's our job!

What kind of issues has your care plan covered in the past?

Top 10 care plan usage requests since 2016:

  1. Rollback website to the previous version.
  2. Plugin conflict found.
  3. Website brought back up after an outage.
  4. Security issue detected.
  5. Performance issue detected.
  6. SSL issue detected.
  7. Google Analytics added to website.
  8. Use of our software licenses.
  9. Website email deliverability fixed.
  10. Plugin license expiration detected.

Am I bound by a contract?

When we onboard your website onto your care plan, a lot of effort goes into making sure you are set up properly, all software is updated and stable, and there are no major skeletons in the closet.

We require a three-month commitment for our care plan to cover the time and effort we spend getting you up to speed.

After that, you can cancel at any time before the end of your billing cycle.

Do you offer discounts for multiple websites?

Yes.

Please contact us and, depending on how many sites you have, we can create a custom care plan.

We also give a 10% discount for 501(c) organizations.

Are there any hidden charges?

Everything listed above is included in our Care Plan. We realize that some of this is going to sound like mumbo jumbo and hopefully this video will answer most of your questions. We are here to help. If there is anything that is unclear, now or in the future, please email us at hello@thrive.design.

What happens if there’s a fire, a flood or a malware attack at your server’s location?

We use Kinsta's cloud-based hosting. Your website is backed up in multiple locations and cannot be lost. Daily offsite backups are also stored in a totally separate part of the United States. You are in good hands.

Is your hosting U.S. based?

We partner with Kinsta, one of the top two managed WordPress hosting companies in the world. We will select a data center that is closest to your target audience (for speed) and can enable a content delivery network for a major performance increase.

Why do we partner with Kinsta? Well to put it plainly, GoDaddy, Hostgator, Bluehost, and other cheap solutions aren't in the same league as Kinsta when it comes to performance, security, and support. They aren't even playing the same game!

Do you provide email hosting?

Hosting your email with a web design agency is so 1999.

We recommend hosting your email with an cloud solution such as Microsoft Office 365 or Google Workspace.

We use Google Workspace here, and are happy to assist you if you'd like to use them too. However, you will be paying them directly so you get their best rates and also have access to their support systems.

Don't forget, your email should always be from the same URL as your website, and that means no free Hotmail or Gmail accounts.

Where are your care plan representatives located?

Our team is headquartered in Seattle, WA, with our team working from their home-based offices in the USA, UK, and Australia, but generally support requests go to a US based team member to make sure action is taken quickly.

You can email us at hello@thrive.design or call (206) 451-7326 for support.

How long will it take to setup my website hosting and care plan?

We will set you up in two to three business days.

Do you support WooCommerce websites?

We love WooCommerce and gladly support the extra care plan activities necessary, however these sites incur charges ranging from $60 to $100 per month in addition to the base care plan, depending on the complexity of the site build.

I received a domain name renewal in the mail. Is it a scam?

Almost certainly.

Domain name renewal notices usually only come in email and should be sent from your existing domain registrar.

(To verify where your domain name is registered please visit WHOis and type in your domain name.)

Your domain name is your most valuable online asset, even though it only costs $15 or so a year for a dotcom. If someone else gains access to your domain, your entire online persona can be ruined.

When in doubt please contact your existing domain registrar. If you don't know who that give us a call and we'll look into it (for free). We can't stand the idea of anyone losing their domain name.

ps. If the domain name renewal is more than $30 a year for a dot com, it's either a scam or an unethical domain provider.

Will you renew our domain name for us?

We believe our clients should always take direct ownership and make payment of their domain name.

A domain name is the most important point of access to your website and more valuable than the website itself (if the website is backed up somewhere that is). After all, if someone else takes control of your domain, they can point it anywhere. And your emails wouldn't work anymore.

Since a domain name typically costs $15 or less per year we recommend renewing your domain name for five (5) years at a time and putting several notices in your calendar about the future renewal.

It really is so important.

I received an email saying that my website has a security or layout issue. What should I do?

99% of the time these are robots blasting out automated emails with a generic list of issues (which usually aren't even happening on your site), and then offering to fix those issues in the hopes of landing you as a client.

If you're in doubt, please contact your web designer or developer to check whether it's legitimate, after all no website is perfect and it's best to have someone you know and trust to look into it.

  • Thrive's care plan saves me 10 hours per week

    We had a new staff member accidentally delete 6 blog posts we had in the queue. We called up Noah at Thrive and he had the website restored from the morning’s backup in less than 15 minutes. Boom!

    Jonathan Green
    Hillel

  • I no longer wake up wondering if my website is down

    My website used to be down 3-4 times a week. After transferring my hosting to Thrive, my website went down a total of 14 minutes in all of 2019 and 2020 so far. One less thing for me to have to think about. Thanks guys!

    Laurie
    Laurie Nichols Coaching

  • No more “update and pray”

    I had been updating my own plugins for years with at least 3 times a year my website blowing up due to plugin and other software conflicts. Happy to have Thrive Design take care of all that nonsense for me so that I can focus on my business.

    Sheryl Trim
    Viviane Woodard

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Thrive is a Seattle web design company focused on helping you grow. If you believe in what you do, have a proven offer, and would like to increase your online presence and authority, let’s chat.
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