Website Care Plan.

Your WordPress support gurus

Let us take care of your website so you can focus on your business.

Security, performance, 24/7 monitoring, backups and more

You’ve invested a lot of time and money into your website. But just like a car, it needs regular maintenance to keep it running efficiently. Trust your site to people who are tech-savvy and firmly committed to your online success.

Enjoy a newfound peace of mind knowing your website is in our ultra-capable hands.

WordPress Care Plan

When you purchase one of our care plans, you know...

We’ve got your back.

Your website is crucial to the success of your business. You rely on it to establish your brand, attract customers, and generate revenue. With our care plan, you will have full confidence that it’s online and operating as it should 24/7 without interruption.

Smooth sailing is ahead.

Conducting routine maintenance and backups on a website takes time. More importantly, you need to know what you’re doing or you risk making costly mistakes. We handle all upkeep, so you can do what you do best-run your business.

There's help when you need it.

When there’s an issue with your website or your email, you need immediate answers and quick resolutions. That’s where we come in. We’re expert troubleshooters with many years of hands-on experience. You can relax and let us figure out all the techie stuff.

Software updates.

WordPress is constantly evolving with new technology and trends. Our care plans keep your website software and plugins up to date with the latest versions and ensure they’re all operating as they should.

Website backups.

No one likes to think about it, but websites can get infected with malware or become the victim of a ransomware attack. We make daily backups of your site (offline & online) so we can restore your website to its previous "healthy" version with minimum downtime.

Security protection.

More than 50,000 websites get hacked each day and 43% of cybercrimes are against small businesses. 90% of all websites that are hacked are WordPress even though it only has 35% of the market share. We’ve invested in the proper firewalls and other security precautions to make sure your website is secure. And we have a protocol in place if or when malware threatens your site.

Website analytics.

Whatever is worth doing is worth measuring. Web analytics measure your site’s performance to provide actionable insights into customer behavior so you can optimize the user experience and increase conversions. We set this up for you.

Pro WordPress support.

Our WordPress experts are available to answer your questions and help you accomplish your objectives. You tell us what you need in terms of functionality, and we’ll figure out how to get it done. We love a challenge.

Premium hosting.

You rely on your website. Downtime costs you business. We provide 99.7% uptime with 24-hour monitoring. Our servers have multiple backup locations.

Website care plan.

$127/mo

  • Premium hosting with Kinsta
  • 24/7 website monitoring
  • Onsite & Offline backups (daily)
  • Security scan (weekly)
  • Zero-day vulnerability patching
  • Performance testing (weekly)
  • WordPress software updates (weekly)
  • Database optimization (weekly)
  • Verify theme & plugin licenses (quarterly)
  • Google Analytics setup
  • SSL included (https)
  • Malware protection & removal
  • Premium website email deliverability
  • Website health report showing care plan activity (monthly)
  • Access to our certified WordPress experts for ad-hoc support and feature requests
  • Licensed use of our commonly used plugins ($1,200 a year value)
  • Custom Privacy Policy and Terms of Service webpages updated as the laws change

Some of our favorite care plan clients.

nwrealtor.com
olympusspa.com
sabey.com
laurienichols.com
https---www.cardiacinsightinc.com-
shedbuilt.com
kantortaylor.com
ncinc.kinsta.cloud
jwaseattle.com-
paddycoynes.net
nwbuildergroup.com
vivianewoodard.com

Care Plan FAQs.

Top 10 can plan usage since 2016

  1. Roll back website to previous version
  2. Plugin conflict found
  3. Website brought back up after outage
  4. Security issue detected
  5. Performance issue detected
  6. SSL issue detected
  7. Google Analytics added to website
  8. Use of our Gravity Forms license
  9. Website email deliverability fixed
  10. Plugin license expiration detected

If your website is built with WordPress website, then yes.

It really isn't WordPress's fault... the platform just grew so fast. There are over 55,000 WordPress add-ons (aka plugins) and it powers 35% of the web.

For one, it is the biggest hacker target on the planet.

All websites require some kind of maintenance and they are like cars. You must change the oil, rotate the tires, and put in required repairs if you want to reliably get from point A to B.

In our experience, a solid WordPress Care Plan must include

  • Weekly Plugin updates
  • 24/7 Uptime monitoring
  • Security scans
  • Performance scans
  • Daily Backups

Plugin updates are a roll of the dice. We've had to emergency patch 4 plugins in a week to a website that had "zero-day" security vulnerabilities.

Other times there are only 5 security issues per year on certain websites.

Barring security patches (of which there are many), there are 2 factors to how often your website plugin needs to be updated.

  1. The number of plugins installed on your website. More plugins = more chances of security patches that need to be applied.
  2. The type of plugins. Certain plugins are better maintained and coded.

It is common for a business website to have between 15 and 30 plugins installed and require 10 to 20 individual updates per month.

There are over 55,000 plugins to choose from and some need to be updated on a weekly basis.

It isn't all bad news though... in the 2 years since we've provided weekly plugin updates for 60+ clients we have had two security issues that got through. Both websites fixed within 4 hours with zero data loss.

Conflicts between your website's theme, plugins, and WordPress itself are not uncommon.

These conflicts can take down your website and require a restoration of your website or replacement of a plugin.

If your website is no longer working because of a plugin update please contact us and we'll take a look.

Note: clients on our Care Plan should not attempt to update plugins themselves. That is our job 🙂

When we onboard your website onto your care plan a lot of effort goes into making sure you are set up properly, the software is updated and stable, and there are no major skeletons in the closet.

We require a 3-month commitment for our care plan to cover the time and effort we spend getting you up to speed.

After that you can cancel at any time before the end of your billing cycle.

Yes.

Please fill out this form and depending on how many sites you have we can create a custom care plan.

We also give a 10% discount for 501(c) organizations.

Everything listed above is included in our Care Plan. We realize that some of this is going to sound like mumbo jumbo and hopefully this video will answer most of your questions.

We are here to help. If there is anything that is unclear, now or in the future, please email us at hello@thrive.design.

We use Kinsta's cloud-based hosting. Your website is virtual and cannot be lost.

Daily offsite backups are stored in a totally separate part of the United States. You are in good hands 🙂

We partner with Kinsta, one of the top 2 managed WordPress hosting companies in the world.

GoDaddy, Hostgator, Bluehost, etc aren't even in the same league as Kinsta when it comes to performance, security, and support.

Almost all of our customers are in the United States, and more importantly, so are their customers.

We will select a datacenter that is closest to your target audience (for speed) and can enable CDN for a major performance increase.

Hosting your email with a web design agency is so 1999.

We recommend hosting your email with an enterprise solution such as Microsoft Office 365 or G Suite (Google's Business Email).

Your email always needs to end in your company name (no Hotmail or Gmail) and we can assist you with your G Suite emails. However, you will be paying them directly so that you get their enterprise-level support.

Our team is headquartered in Seattle, WA with home-based offices in Los Angeles, CA, and Somerset, United Kingdom.

Play your cards right and you get to talk to Adam who has a fantastic East London accent.

Email us at hello@thrive.design or call (206) 451-7326 for support.

We will get you setup in 2-3 business days.

We love WooCommerce and gladly support the extra care plan activities for $60 additional per month.

Your domain name is your most valuable online asset even though it costs $15 or so a year.

Be careful to renew it every year and to not be scammed.

Domain name renewal notices usually only come in email and should be sent from your existing domain registrar.

To see where your domain name is registered please visit WHOis and type in your domain name.

Also, if the domain name renewal is more than $30 a year it probably is a scam.

When in doubt please contact your existing domain registrar. If you don't know who that give us a call and we'll look into it (for free). We can't stand the idea of anyone losing their domain name.

The client should always take ownership and make payment of their domain name.

A domain name is the most important point of access to your website and more valuable that the website itself (if the website is backed up somewhere that is).

Since a domain name typically costs $15 or less per year we recommend renewing your domain name for 5 years at a time and putting several notices in your calendar.

It really is so important.

99% of the time these are robots blasting out these "I'll fix your website" for you in the hopes of landing you as a client.

Please contact your web designer or developer to ensure this is a legitimate issue.

No website is perfect and it's best to have someone you know look into it.

Thrive’s care plan saved me 10 hours last week

We had a new staff member accidentally delete 6 blog posts we had in the queue. We called up Noah at Thrive and he had the website restored from the morning’s backup in less than 15 minutes. Boom!

Jonathan Green
Hillel

I no longer wake up wondering if my website is down

My website used to be down 3-4 times a week. After transferring my hosting to Thrive, my website went down a total of 14 minutes in all of 2019 and 2020 so far. One less thing for me to have to think about. Thanks guys!

Laurie
Laurie Nichols Coaching

No more “update and pray”

I had been updating my own plugins for years with at least 3 times a year my website blowing up due to plugin and other software conflicts. Happy to have Thrive Design take care of all that nonsense for me so that I can focus on my business.

Sheryl Trim
Viviane Woodard
Average Rating 5 out of 5 stars