Let us take care of your website so you can focus on your business.
Security, performance, 24/7 monitoring, backups, and more
You’ve invested a lot of time and money into your website. But just like a car, it needs regular maintenance to keep it running efficiently. Trust your site to people who are tech-savvy and firmly committed to your online success.
Enjoy a newfound peace of mind knowing your website is in our ultra-capable hands.
When you purchase one of our care plans, you know...
We’ve got your back.
Your website is crucial to the success of your business. You rely on it to establish your brand, attract customers, and generate revenue. With our care plans, you will have full confidence that it’s online and operating as it should 24/7, without interruption.
Smooth sailing is ahead.
Conducting routine maintenance and backups on a website takes time. More importantly, you need to know what you’re doing or you risk making costly mistakes. We handle all upkeep, so you can do what you do best: run your business.
There's help when you need it.
When there’s an issue with your website or your email, you need immediate answers and quick resolutions. That’s where we come in. We’re expert troubleshooters with many years of hands-on experience. Relax and let us figure out all the techie stuff.
WordPress is constantly evolving with new technology and trends. Our care plans keep your website software and plugins up to date with the latest versions and ensure they’re all operating as they should.
No one likes to think about it, but websites can get infected with malware or become the victim of a ransomware attack. We make daily backups of your site (offline & online) so we can restore your website to its previous version with minimum downtime.
More than 50,000 websites get hacked each day and 43% of cybercrimes are against small businesses. 90% of all websites that are hacked are WordPress. We’ve invested in the proper firewalls and other security precautions to make sure your website is secure. And we have a protocol in place if malware threatens your site.
Whatever is worth doing is worth measuring. Web analytics measure your site’s performance to provide insights into customer behavior so you can optimize the user experience and increase conversions. We will set this up for you so you can get easy, actionable insights.
Pro WordPress support.
Our WordPress experts are available to answer your questions and help you accomplish your objectives. You tell us what you need in terms of functionality, and we’ll figure out how to get it done. We love a challenge.
You rely on your website. Downtime costs you business. We provide 99.7% uptime with 24-hour monitoring. Our servers have multiple backup locations.
Website care plan.
- Premium hosting with Kinsta
- 24/7 website monitoring
- Onsite & Offline backups (daily)
- Zero-day vulnerability patching
- Security scan (weekly)
- Performance testing (weekly)
- WordPress software updates (weekly)
- Database optimization (weekly)
- Website report of care plan activity (monthly)
- Theme & plugin license verification (quarterly)
- Google Analytics setup
- SSL included (HTTPS)
- Malware protection & removal
- Anti-spam and website email deliverability
- Access to our certified WordPress experts for ad-hoc support and feature requests.
Bonus features included in your care plan
- $1,000+ WordPress plugin licenses including Beaver Builder, Beaver Themer, Gravity Forms, advanced custom fields, Cleantalk, SEO Press, Ultimate Dashboard Pro, Happy Files, and more for as long as you are a care plan customer.
Some of our favorite care plan clients.
Care Plan FAQs.
Top 10 can plan usage requests since 2016:
- Rollback website to the previous version.
- Plugin conflict found.
- Website brought back up after an outage.
- Security issue detected.
- Performance issue detected.
- SSL issue detected.
- Google Analytics added to website.
- Use of our Gravity Forms license.
- Website email deliverability fixed.
- Plugin license expiration detected.
If your website is built on the WordPress platform, then the answer is yes.
It really isn't WordPress's fault. The platform grew incredibly fast and there are, currently, more than 55,000 WordPress add-ons (aka plugins). Currently, WordPress powers 35% of the web.
This makes it one of the biggest hacker targets on the planet.
Additionally, all websites require some routine maintenance. Just like cars, you must change the oil, rotate the tires, and put in required repairs if you want to reliably get from point A to B. That's what our care plans provide.
In our experience, a solid WordPress Care Plan must include:
- Weekly plugin updates
- 24/7 uptime monitoring
- Security scans
- Performance scans
- Daily backups
Plugin updates are a roll of the dice. We've had to emergency patch four plugins in a week to a website that had "zero-day" security vulnerabilities.
Other times, there are only five security issues per year on certain websites.
Barring security patches (of which there are many), there are two factors that dictate how often your website plugin needs to be updated.
- The number of plugins installed on your website. More plugins = more chances of security patches that need to be applied.
- The type of plugins. Certain plugins are better maintained and coded and require fewer updates.
It is common for a business website to have between 15 and 30 plugins installed and require 10 to 20 individual updates per month.
There are over 55,000 plugins to choose from and some need to be updated on a weekly basis.
In the two years since we've provided weekly plugin updates for 60+ clients, we have had two security issues that got through. Both websites were fixed within four hours with zero data loss.
Conflicts between your website's theme, plugins, and WordPress itself are not uncommon.
These conflicts can take down your website and require a restoration of your website or replacement of a plugin.
If your website is no longer working because of a plugin update, please contact us and we'll take a look.
Note: clients on our Care Plan should not attempt to update plugins themselves. That is our job 🙂
When we onboard your website onto your care plan, a lot of effort goes into making sure you are set up properly, all software is updated and stable, and there are no major skeletons in the closet.
We require a three-month commitment for our care plan to cover the time and effort we spend getting you up to speed.
After that, you can cancel at any time before the end of your billing cycle.
Please fill out this form and, depending on how many sites you have, we can create a custom care plan.
We also give a 10% discount for 501(c) organizations.
Everything listed above is included in our Care Plan. We realize that some of this is going to sound like mumbo jumbo and hopefully this video will answer most of your questions.
We are here to help. If there is anything that is unclear, now or in the future, please email us at email@example.com.
We use Kinsta's cloud-based hosting. Your website is virtual and cannot be lost.
Daily offsite backups are stored in a totally separate part of the United States. You are in good hands 🙂
We partner with Kinsta, one of the top two managed WordPress hosting companies in the world. We will select a data center that is closest to your target audience (for speed) and can enable CDN for a major performance increase.
Why do we partner with Kinsta? GoDaddy, Hostgator, Bluehost, etc aren't even in the same league as Kinsta when it comes to performance, security, and support.
Hosting your email with a web design agency is so 1999.
We recommend hosting your email with an enterprise solution such as Microsoft Office 365 or G Suite (Google's Business Email).
Your email always needs to end in your company name (no Hotmail or Gmail) and we can assist you with your G Suite emails. However, you will be paying them directly so that you get their enterprise-level support.
Our team is headquartered in Seattle, WA with home-based offices in Los Angeles, CA, and Somerset, United Kingdom.
Play your cards right and you get to talk to Adam who has a fantastic East London accent.
Email us at firstname.lastname@example.org or call (206) 451-7326 for support.
We will get you set up in two-three business days.
We love WooCommerce and gladly support the extra care plan activities necessary for $60 additional per month.
Domain name renewal notices usually only come in email and should be sent from your existing domain registrar.
(To verify where your domain name is registered please visit WHOis and type in your domain name.)
Your domain name is your most valuable online asset even though it costs $15 or so a year. If the domain name renewal is more than $30 a year, it probably is a scam.
When in doubt please contact your existing domain registrar. If you don't know who that give us a call and we'll look into it (for free). We can't stand the idea of anyone losing their domain name.
The client should always take ownership and make payment of their domain name.
A domain name is the most important point of access to your website and more valuable than the website itself (if the website is backed up somewhere that is).
Since a domain name typically costs $15 or less per year we recommend renewing your domain name for five (5) years at a time and putting several notices in your calendar.
It really is so important.
99% of the time these are robots blasting out "I'll fix your website for you" emails in the hopes of landing you as a client.
Please contact your web designer or developer to ensure this is a legitimate issue.
No website is perfect and it's best to have someone you know look into it.