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Website maintenance & support

WordPress support so you can focus on what you do best.
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Help when you need it

Your WordPress support team

The last thing you want is a wonky website. Our WordPress support gurus will make sure you're never left without the help you need to fix issues and keep your site running smoothly.

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Your website is a digital representation of your business, thats visible 24 hours a day, 7 days a week, 365 days a year (366 on leap years). And when everything is fine, your business looks great. But if something goes wrong, like your website gets hacked... suddenly you're not looking so good.

And not to try scare you, but did you know 90% of all hacked websites are WordPress sites?

Yup, the unfortunate cost of being the most popular content management system around is that you're also targetted the most.

That's why it's important to have a team ready to step in when something goes wrong and provide proactive website maintenance.

Personal support

Forget automated ticketing systems where you deal with a different person every time. You're more than a ticket to us. 

professional developers

We don't have a random Virtual Assistant trying to solve your issues. Work with a professional developer, that actually knows what they're doing

WordPress specialists

Our experienced developers know WordPress in and out, and can handle pretty much anything you can throw at them.

on-time support

We typically respond to any requests within 2 business hours, and keep you up to date on the progress of your request.
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Frequently asked Questions

What types of websites do you support?

We work exclusively with WordPress. We would much rather be experts at one platform than amateurs at many. This focus allows us to provide a superior level of service to our clients.

Did you know WordPress powers over 43% of the web and is used for so much more than blogging. BBC America, The New York Times, Spotify, Forbes are some of the most visited websites built on WordPress as well as over 25% of all eCommerce websites. Not too shabby!! (If you’re not on WordPress, we can help migrate your site to this robust, powerful platform.)

What kind of website support do you provide?

We can help you fix existing issues on your website, add new features, improve performance, fix a hacked website, and much more. Once we onboard your company's website, we can then offer you one of our care plan packages which will cover these items and many others that our customers need and want.

How do I track my open support requests?

A care plan is the foundation of a healthy WordPress website. It should cover essential items like backups, security & performance checks, malware protection, plugin updates, and much more. Before we work on any website we need to be sure that it is stable first.

When we onboard your website to our care plan, we run it through a full diagnosis including fundamentals such as child theme usage, proper functions.php, and much more. For this reason, Thrive does not provide ad-hoc support of feature requests for websites that are not on our care plan.

How do I track my open support requests?

We pride ourselves on our open communication with our clients. We will email you if we have any questions about your request and when we have resolved it. In the meantime, we are happy to answer any questions you have about your support request.

What is your hourly rate?

Many of our services are covered under our care plan which means, if you are a care plan customer, it's included in your package rate.

For any additional work, our hourly rate effective at July 2022 is $125, and we bill in quarter-hour increments with detailed invoicing (so you’re never surprised).

What is your response time?

Our support team will typically get back to you within two (2) business hours on any support requests.

We will come to an agreement on an exact support policy that suits your needs, but typically we spend up to one hour trying to solve the issue before providing an estimate of time for how long it will take (we do it this way because we resolve most issues within one hour).

For hosting-related issues or services covered by your care plan, we will resolve those items right away.

Are you experts at WordPress?

We’ve spent our careers becoming WordPress experts. We love the platform and want to help our clients get everything out of it they can, which is, frankly, quite a lot. This is one of the reasons we only work on the WordPress platform: we want to be the best WordPress developers.

Can you support my website?

Is it on WordPress? As long as we can onboard you successfully to our WordPress care plan and don't discover some unworkable skeletons in your closet the answer is probably a resounding yes.

We are happy to take a look to make sure.

To start this process give us a call at (206) 451-7326 or contact us.

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Thrive is a Seattle web design company focused on helping you grow. If you believe in what you do, have a proven offer, and would like to increase your online presence and authority, let’s chat.
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